The Patient Portal is a secure online home for your health information. It is designed to help you be a more active partner in your healthcare – in a convenient way. You can access it on your smartphone, iPad, laptop or PC.
Why are we moving to a new Patient Portal?
Our new and improved Patient Portal provides you with one consistent Portal experience across our entire network of Hospitals and Providers. Additionally, CareNotify will also include expanded features, to provide you with the most convenient and quality care experience.
What information is available in the Patient Portal?
With the Patient Portal, you will have online access to view and share your health information related to your visits/stays. You will also be able to view information such as lab results, medications, diagnoses, allergies, and other healthcare information related to your visit/stay. In addition, your discharge instructions will be available to view to help you take better care of yourself once you are home.
We will be adding helpful new features regularly, so be sure to check the portal often!
Where does the information in the Patient Portal come from?
Healthcare information related to your visit/stay comes directly from your electronic medical record. Additional content in the portal such as education resources are provided by Healthwise, a global provider of health information and education content.
How soon will information from my visit/stay be available in the Portal?
Typically, information about your visit/stay is available within 36 hours of your discharge.
What should I do if some of my health information is not correct?
Health information in the portal comes directly from your electronic medical record. If you find an error, please notify the hospital/practice as soon as possible.
Is my information in the Patient Portal secure?
Yes, the Patient Portal is fully compliant with federal and state laws pertaining to your privacy. The Portal uses a secure, encrypted connection that meets the highest industry standards. All health data is stored on a secure server and managed with the protection of your information in mind. Only you – and those you authorize – will be able to see or gain access to the information in your Portal.
We will not share, sell or lease your personal information with any outside party not affiliated with our organization.
Do I need to download an application on my phone to use the Patient Portal?
No, CareNotify™ can be accessed by simply clicking on the link in the text message, via any smartphone with internet or Wi-Fi connection.
Can I share my health information with my family and friends?
Yes, you can! After logging into the Patient Portal under “Account Setup” you will see a “Family and Friends” section. Add your family and/or friends to this section and click the “Share” button to give them access to view your information.
Is there a fee to use Patient Portal?
It is absolutely free! The service is provided to help you become a healthier, more informed patient. Please note standard text messaging rates (from your cell phone provider) do apply; however, you can opt out from receiving messages at any time by replying STOP to the text message.
How do I access the Patient Portal?
Accessing the Patient Portal is fast and easy! Upon admission, you will receive a welcome text message or email with a link inviting you to create a Portal account. After clicking the link, you will be able to set up your account and create a username and password. Once complete you will then be able to access the Portal using the username and password you created to view your information. Be sure to bookmark the site link for convenient access to visit the Portal regularly!
What if I forget my password?
On the Portal login page, there is a “Forgot Password” option. You will need to confirm your identity before being redirected to the Reset Password page.
Is the Patient Portal available in Spanish?
Yes, you may choose Spanish as your preferred language when updating your portal account. Any general information within the Portal will be in Spanish. However, the contents of the clinical documents will always be displayed in English. At any time, once you are in your Portal account, you may change your language preference.
What should I do if I’m having trouble logging in or using the Patient Portal or have other questions?
We’re happy to help you with Portal issues and answer any questions you may have. Call our toll-free support line at 1-855-624-2844, Option 2. This number is available during our normal business hours from 8:00am to 5:00pm ET, Monday through Friday.